Communication Basics Corporate Settings-2

My Learning on Speaking

Elements of oral communication.

• Public speaking.
•  Speaking in meetings.
• Speaking in informal settings

 

Barriers to effective oral communication

• Social judgement.
• Fear of Public speaking or Glossophobia.
• Stammering.
• Negative Body image

 

Note: During oral communication be mindful of the non-verbal cues.

 

Other aspects of oral communication

• Language is the only tool for communication.
• Required for managerial effectiveness.
• Not language specific.
• Not limited to the English language.
• Dialect, action, and slang are not areas of concerns.

 

Things to remember in oral communication

• What you are really trying to convey ?
• How you are trying to convey ?

 

Notes: Good leaders convince people through words, then actions and then leadership qualities.

 

Building your confidence

1.       Confidence is state of mind and can be easily built.

 

Note:

·         Self-esteem and self confidence essential for building confidence.

·         Do not fear failure.

 

What you can learn from Mr. Bean  that he has done so many different roles without saying much words.

Hence, first impression of your confidence is conveyed by our body and face.

 

Trick to feel confidence:

Audience doesn’t know you are confident. Audience perceive you are confident. So, expand yourself to feel comfortable.

 

 

Signal that display confidence

• Keep your shoulders straight, chest out and chin up.
•  Maintain eye contact.
• Keep smiling.
• Speak Clearly.

 

Activity:

Do above in every meetings.

 

Key Takeaways here is :

1.       Confidence can be projected.

Four hacks for looking confident

·         Stand straight, chest out and chin up.

·         Maintain eye contact.

·         Keep Smiling

·         Speak clearly.

2.       Work on your self-confidence and self-esteem.

 

Getting better at public speaking

The growth mindset.

 

Comfort Zoneà Fear Zone à Learning Zone à Growth Zone

 

Speak as if you are giving a performance.

Start perform regardless of the audience.

Tune your mind to break out your comfort zone.

 

Analogy:

Can you learn swimming by reading or just doing online courses ? Your answer would be no. To learn swimming you have to jump in the pull and then apply theoretical practice.

Same goes with the public speaking and oratory. If you want to learn public speaking you have to do the same. Just jump in the pool and then apply these methods.

 

Preparation is key to becoming a good communicator.

Be well prepared for your presentation. Just like interviews and exams.

 

 

How to prepare for  presentation

•       Familiarize yourself with your audiences.
• Get comfortable with the audiences.
• Prepare yourself in advance.
• Overcome your fear and social anxieties.
• Practice everyday.

Note: Your accent doesn’t matter.

 

How to speak better in public

• 1.       Think of it as a performance.
• 2.       Don’t worry about being grammatically correct in English.
• 3.       Try to convince your audience.

 

Communication via online channels.

• Suggestion for better online communication.

1.       Background  is important. It should be clean and tidy. There should be no ambience noise.
2.       In case if any disturbance, please put yourself on mute.
3.       Use virtual background in case of an improper background,
4.       Plan for glitches. There should have a back up in case of bandwidth issues.

 

Fundamental of communication

•  Verbal
•  Non-Verbal

Elements of verbal communication

•        Voice
•        Speed
•        Tone
•        Pauses

Elements of non-verbal communication

•        Eyes
•        Face
•        Hands
•        Body Language

 

Note: Albert Mehrabian’s rule: “Action has greater impact in people than words”.

 

 

 

Glossophobia

 It is the fear of facing an audience and public speaking.

 

Fear Factor

•        The amygdala in the brain kicks in when we feel fear.
•      How fear affect us:
•          Psychological impact’
•         Physiological impact

What should you do to overcome fear?

Movie recommendation: Inside Out

• Dealing with Fear
• Breath to increase the oxygen level of your brain.
•  Think of something happy, funny or light to counter fear.
•  Do not give up even after facing challenges.

 

 

Failure of social anxiety and strategies to cope

• Social Anxiety
•   Fear of being judged.
• Fear of failures.

Note: Don’t get bogged down by what people think about you.

 

Song recommendation: “Kuchh toh log Kehenge” By Amar Prem Bollywood Movie.

 

Dealing with the fear of failure

1.        Don’t fear rejection.
2.        Don’t make success or failure too important.
3.        Practice to fail

Recommendation: Jia Jain TedTaks speech.

 

In short, we can say that:

·         People will always judge.

·         Overcome fear by practising to fail.   

·         Celebrate your failure.

Activity

•        Raise your hands when you have a question
•      When  some body says who want to come and speak. You go forward.
•     Here, People will laugh at you. No problem. You have celebrate that today you stood up and went and spoke congratulations.

 

Building your message in communication/ speech

Aristotle once said “ Speech is the recommendation of the mind, and writing is the representation of speech.”

Speech recommendation:

1.       3 Mistakes of my Life by Steve Jobs

 

Always write down your thoughts. The advantage of writing your thoughts:

1.       Keep it structured.

Ø  It clears your mind.

Ø  Help you to apply frameworks.

2.       Never worry about forgetting

Ø  Avoid glossophobia or fear of public speaking.

Ø  Can easily refer to your talking points.

 

Tips for speech writing

•        Start preparing for advance.
•        Note all points.
•        Decide the start of the speech.
•        The body of the speech.
•        Decide how you will end the speech.

 

More about speech writing

•        Publish your speeches or blogs.
•        Examples-commencement speeches.
•        Websites:- PachaKucha and Slideshare

 

Secret sauce to become good speaker is speech writing.

 

 

Activity:

•       Apply framework into your speech.
•        Audience-Objective-Message (AOM).
•        Opening-body-conclusion (OBC).

 

Note: Never go into the room without knowing your audience.

 

Speech Writing Process

Step 1:

• How to know your audience?
• Age, gender, and background matter.
•  Maturity levels if your audience.
•  Awareness level.
• Learning appetite.
• Issues faced by your audience.

 

Step2:

• Know your objective
•  Have a clear objective.
•  Give S.M.A.R.T actionable conclusion.

Step 3:

The message

 

Opening	Courtesy	“Good morning “I am here to talk about this bug that has been bothering us for over 6 months and today I have a solution for which I will send you the report by tomorrow morning.
	Actionable objective
	Context
Body	Basic framework for body	It includes all the arguments, facts, examples, and reports.
Conclusion	Summarize	“So now I would like to summarize by saying that I need your objective by morning.”
	Actionable object

 

 

Tips about audience before delivering speech:

•      Get bored quickly.
•       Easily distracted.
•        Want things quickly.
•        Value their time.
•        Want Powerful content.

Guidelines for creating a good speech.

•     First you need to understand the time estimate or time duration for speech to be delivered on the basis of that you need to be make a speech.
•       120 Words/ Min should be used for speech writing.
•        Use buffer time, suppose for 10-minute speech. Prepare speech for 6-7 minute and rest 3 minute for others things like mike setting and setting laptop and all.
•        Speech writing is like writing beautiful lyrical songs.